Return and Refund policy

For mailed or shipped orders, a claim must be made for a full refund, or replacement of products broken in transit, claim must be made immediately. No returns will be accepted without authorization from Basil Olive Oil Products Ltd. Basil Olive Oil Products Ltd must be notified first within 3 days of receipt of goods.

If a purchased product is mailed or shipped and is lost in transit, not delivered, Basil Olive Oil Products Ltd. will replace the product when a trace has been done. [please note reporting the goods lost on a timely basis within 3 days is essential to us protecting you the customer]
When a product has been purchased and if a claim is made and products returned within 7 days of receipt of the product or products, Basil Olive Oil Products Ltd must be notified first by phone or email, for authorization prior to return. The refund is only valid if products are returned unused and unopened packages and bottles and are in their original packaging. Returned goods must be shipped prepaid by the customer by postage or courier service.

Only after notification and authorization first from Basil Olive Oil Products Ltd. can you return unopened unused bottles, and items, in their original packaging within 7 days (from date of postmark). Your letter with reasons and upon our satisfaction of the claim full purchase price will be refunded. The original invoice must be included with the returned goods.
Returned items are only accepted if the postage/shipping charges have been fully paid and goods are returned in excellent condition. Food is something we will not accept as a return. We cannot be responsible for product that is beyond its useful life as confirmed by product purchase dates, that has not been stored properly, or that has been damaged or rendered un-saleable by the customer.

Our complaint policy:
Visible damage of any goods supplied, including damage caused during transport, have to be made known to us in email / or fax immediately no later than 3 working days after receiving the goods. [We are not responsible for damage due to foreign effects]

Privacy information:
We use your personal data for order processing, for the maintenance of the relationship with our customers and email communication with our customers. We do not sell this information. If you do not wish to receive our newsletters and product information please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and request that we remove you from our contact list. You may not use any image or text on our website without the written permission of Basil Olive Oil Products Ltd. Copyright 2012

Disclaimer:
Basil Olive Oil Products Ltd. web-store sells only quality single estate products of organic farming, we do not sell products that we do not believe are the best quality. If you have allergies please note ingredients before purchasing. Basil Olive Oil Products Ltd guarantees its products, quality, however we cannot accept returns if you are not satisfied with the taste or application of products as this is subjective and dependent on conditions out of our control.

Cookbook

Olive Oil Cookbook

From the Olive Grove
Mediterranean Cooking with Olive Oil

A wonderful combination of Greek classics, treasured family recipes, and some wonderful recipes as supplied by the chefs who use our olive oil.
Read More
Did you know?
Prevents Calcium Loss
Olive oil promotes bone development and mineralization; studies show the more you consume the greater the benefit.
Read More

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